SnoreStopper Pro wants you to be beyond satisfied with your experience with us so we have made returning or exchanging products easy. If you are dissatisfied with our product, or if it arrives damaged, you may return products up to thirty (30) days from the date that you placed your order for a full refund, less shipping and handling costs, according to the following terms. You may also return your product for store credit or a different product, at your request.
To obtain a refund, you must return any damaged or unused portion of your order, your return must be approved, and the return must be received within thirty (30) days of the date your order was placed. You are responsible for return shipping and handling costs. You will not be refunded the cost to ship the products to you.
The following terms apply for all returned items:
- To initiate a refund, please contact Customer Support by phone (1 (833) 798-2251) or email ([email protected]) . You will be given a Return Merchandise Authorization (RMA) number and instruction to return the order for a full refund of the product price, less shipping and handling costs. We will provide you with a shipping label by email. Please send all items back to us using the label provided.
- We cannot process or refund packages marked “Return to Sender.”
- Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
- Send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
Turtle Media Partners LLC
Attn: SnoreStopper Pro Returns
8 The Green, Ste A Dover, DE 19901
We are not responsible for lost or stolen items. We recommend sending all returned items using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 5-7 business days to process your refund. Once a return is processed, it may take up to 30 business days for the return to be posted to your account, depending on your financial institution.